1. Agreement
By using TourJoiner you agree to these Terms of Service and our Privacy Policy. If you do not agree, do not use the service. These terms are a launch-ready draft and require attorney review before launch.
2. The TourJoiner service
TourJoiner provides marketplace software for discovering tours, submitting requests to join, organizing listings, messaging, booking workflows, documents, reviews, and support. TourJoiner is not a tour operator for trips listed by third-party organizers unless we expressly say otherwise for a specific offering.
3. Direct payment — money does not flow through TourJoiner
- TourJoiner does not collect, hold, transmit, escrow, refund, guarantee, or pay out traveler tour money.
- Traveler-to-organizer payment happens directly outside TourJoiner, using whatever method the parties arrange.
- Payment-status records in TourJoiner are user claims and workflow records only — not proof that funds moved through the platform.
- TourJoiner cannot reverse, recover, or refund direct payments made between travelers and organizers.
- When Stripe (or another payment provider) is connected later, it is only for organizer memberships and promotions — never for traveler tour payments.
See the full Direct-payment disclosure.
4. Organizer vs platform responsibility
- Organizers are responsible for trip delivery, pricing, cancellation policies they publish, and any direct-payment arrangements with travelers.
- TourJoiner is responsible for operating the marketplace software, account access, messaging and booking workflows, and enforcing platform policies.
5. Accounts and acceptable use
You must provide accurate information, keep credentials secure, and comply with applicable law. We may suspend or disable accounts for fraud, abuse, policy violations, or safety concerns. You may not scrape, interfere with, or misuse the platform.
6. Bookings, claims, and disputes
Booking statuses and payment milestones are records of claims and workflow steps between the parties. Disputes and support cases focus on communication, evidence, policy enforcement, and account action — not on reversing off-platform payments. TourJoiner does not guarantee trip outcomes and does not act as an escrow agent for traveler tour money.
7. Memberships and promotions
Organizer memberships and promotions may be billed separately when a payment provider is connected. Those charges are distinct from traveler-to-organizer tour payments, which remain direct and off-platform.
8. Disclaimers and limitation
The service is provided “as is” to the fullest extent permitted by law. TourJoiner is not liable for off-platform payment failures, organizer performance, or losses arising from arrangements made directly between travelers and organizers. Nothing in these draft terms limits non-waivable consumer rights.
9. Support and contact
Questions about these terms or account issues can be raised via Support.