1. Who we are
TourJoiner operates a marketplace where travelers can request to join scheduled tours and organizers can manage listings, bookings, and related communications. This Privacy Policy describes how we handle personal information when you create an account, book or organize trips, message other users, upload documents, contact support, or use the site.
2. Information we process
- Accounts: name, email, profile details, roles (traveler, organizer, admin), and account status.
- Bookings: join requests, booking references, participant details you provide, status history, and payment-claim milestones you or the organizer record (these are workflow claims, not platform-processed payments).
- Messages: content and metadata of conversations between travelers, organizers, and support.
- Documents: files you upload for a booking (for example passport images, waivers, or payment proof) stored for that booking’s parties and authorized admins.
- Support: support case subject, description, category, linked booking references, and related audit events.
- Analytics: limited product analytics and operational logs (pages viewed, error events, performance) to improve reliability and safety.
3. How we use information
We use personal information to operate accounts and bookings, enable messaging and document exchange, provide support, enforce policies, prevent abuse, send transactional email, and improve the product. We do not use TourJoiner to collect or process traveler tour payments.
4. Third-party vendors
We may use vendors such as hosting and database providers (for example Supabase), email delivery (for example Resend), background jobs, error monitoring (for example Sentry), analytics tools, and — when enabled — a payment provider for organizer memberships and promotions only. Vendors process data under our instructions and applicable agreements. TourJoiner does not place traveler tour money with a payment processor through this platform.
5. Sharing
Booking-related details may be shared with the other party to a booking (traveler or organizer) as needed to fulfill the trip workflow. We may share information with service providers, when required by law, or to protect users and the platform. We do not sell personal information.
6. Retention and security
We retain account, booking, message, document, and support records for as long as needed to operate the service, meet legal obligations, and resolve disputes. We apply administrative and technical controls appropriate to the sensitivity of the data; no method of transmission or storage is perfectly secure.
7. Your choices
You may update profile information in your account, and you may contact support to request access, correction, or deletion where applicable law provides those rights. Some records (for example audit trails or booking history needed for safety and fraud prevention) may be retained as permitted by law.
8. Contact
Privacy questions can be submitted through Support. This policy is a launch-ready draft and requires attorney review.